Xbox 360 Warranty Extended from 90 to 365 Days
December 22, 2006
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Microsoft has extended the Xbox 360’s warranty from 90 days to one year, bringing it in line with the warranty lengths of rival game consoles from Sony and Nintendo.
The extension is retroactive; someone who bought an Xbox 360 in the United States or Canada and paid for repairs within the last year is eligible for reimbursement. A one-year warranty already is already standard in many other countries.
“Customer satisfaction is a central focus and priority for the Xbox 360 system,” said Jeff Bell, a marketing vice president at Microsoft.
Microsoft also said reimbursement checks for repairs done in the last 12 months will be sent out automatically in about 10 weeks.
Microsoft has been the target of an online petition (with 3,382 signatures as of Friday) calling for a retroactive warranty extension to one year. The petition claims that Xbox 360 systems frequently failed after the original 90-day warranty and that customers were unreasonably required to pay between $50 and $129 for repairs.
Nintendo’s Wii comes with a standard one-year warranty, with a free 90-day extension if customers register their consoles on the company’s Web site. Sony’s PlayStation 3 comes with a one-year warranty.
Some credit cards, including American Express and Visa, extend the manufacturer’s warranty if a product is bought using that card.
